LiteracyLens is the science-of-reading walkthrough tool for elementary principals and literacy consultants, for iPhone and iPad. This page is the support contact for the App Store listing and for licensed schools.
📧 General support
info@sorvia.io
Response within 1 business day (U.S. school hours, Eastern).
🔒 Privacy requests
privacy@sorvia.io
Data export or deletion requests fulfilled within 30 days.
🏫 Licensing & procurement
Request a school license
Quotes, invoices, POs, W-9, and the DPA packet.
Common questions
How do I activate our school license?
After your school purchases a Building License ($799/year, 2 named users) or School License ($1,499/year, 5 named users) by invoice, purchase order, or card, your school's License Administrator receives a signed license file by email. In the app, go to Settings → School License → Import License and choose that file. Unlimited observations unlock immediately for every authorized user.
How do I import my teacher roster?
On the Teachers tab, tap Import Teachers and either upload a CSV file or paste rows directly. The file requires two columns in this order:
- Column 1 — Name: Teacher's full name (e.g.,
Ms. Rivera). Names containing a comma must be quoted:"Smith, Dana". - Column 2 — Grade: Grade level (e.g.,
K,1,Grade 3,kindergarten— all normalized automatically).
Example: Ms. Rivera,K · Mr. Chen,1 · "Smith, Dana",2
Header rows are auto-detected and skipped. Duplicates are skipped automatically. A preview shows all rows before anything saves.
How do I use Start from Assessment Data, and what if my CSV won’t import?
On the Walkthrough tab (Grades K–3), tap Start from Assessment Data next to Standard Walkthrough and choose a CSV or CSV-formatted text export from your benchmark screener. The file must be a CSV or .txt (not a PDF or spreadsheet file), under 5 MB, saved as UTF-8, with a header row and at least one data row. If the assessment-measure or performance-band columns aren’t recognized automatically, you’ll be asked to map them. At any point you can enter a focus manually or continue with a Standard Walkthrough instead — see the step-by-step guide. The file itself is never uploaded or saved; see The On-Device Advantage.
Does the app work without WiFi?
Yes — fully. All observation data is stored directly on your device. The app works entirely without an internet connection; nothing is uploaded to external servers. See The On-Device Advantage for how that's built.
How do I export or delete our data?
The Export tab provides one-tap CSV/PDF downloads (observations, teacher profiles, gap analysis, trends, and a School PD Plan). For complete account deletion, email privacy@sorvia.io — fulfilled within 30 days per our Privacy Policy. See the exact file contents in the Data Export Spec Sheet.
Is this a teacher evaluation system?
No. LiteracyLens is designed for informal walkthroughs, coaching conversations, and instructional leadership. It is not a replacement for a district's formal teacher evaluation system unless approved by the district.